Introduction
RFIx Maintenance (package com.nexoratech.maintenance) is a maintenance management system developed by NexoraTech. This Privacy Policy explains how we collect, use, and protect your information when you use our Flutter Android application.
By using RFIx Maintenance, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and handling your data transparently.
Information We Collect
We collect minimal information to provide and improve our maintenance services:
- Account information – login credentials (email/username and password) to authenticate users.
- Maintenance data – requests, descriptions, images, status updates, and workflow history.
- Device information – basic device model, OS version, and app version for diagnostics.
- Usage analytics – aggregated interaction data to improve user experience (non-personal).
We do not collect sensitive personal information such as financial data, government IDs, or precise location.
How We Use Information
- To authenticate your identity and manage your account.
- To process maintenance requests, upload images, and track status.
- To send local notifications about request updates.
- To improve app performance, fix bugs, and enhance user experience.
- To comply with legal obligations and enforce our terms.
We never sell your personal information or use it for unrelated purposes.
Permissions
RFIx Maintenance requires the following permissions to function properly:
- – to communicate with our servers and load maintenance data.
- – to send local push notifications for status updates and reminders.
- – to upload images related to maintenance requests (camera and gallery access).
These permissions are only used for the core maintenance workflow. You can manage or revoke them in your device settings.
Data Security
We implement industry-standard security measures to protect your data:
- Data transmitted between your device and our servers is encrypted (TLS).
- We use secure authentication and session management.
- Access to user data is restricted to authorized personnel only.
- We regularly review our security practices to mitigate risks.
While no system is 100% secure, we strive to protect your information and respond promptly to any vulnerabilities.
Data Sharing
We do not sell, rent, or trade your personal information. We may share limited data in the following cases:
- With service providers who help us operate the app (e.g., hosting, analytics) under strict confidentiality.
- If required by law or to protect the rights, property, or safety of NexoraTech and our users.
- With your explicit consent for specific purposes.
Children's Privacy
RFIx Maintenance is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.
Changes to this Privacy Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Developer: NexoraTech